The measures implemented over the past two weeks, along with additional optimizations, are showing the desired effect. Recognition accuracy has stabilized and, based on current feedback and internal tests, has largely returned to the expected level.

Isolated feedback continues to be analyzed individually and addressed as needed.

The situation is being transitioned into normal operations. The systems will continue to be monitored as part of standard monitoring processes.

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In rare individual cases, the upload of recordings may currently not complete successfully. In most situations, this is caused by an unstable or insufficient internet connection during the upload.

Possible signs after sending may include:

• a sent recording is not available or not visible afterwards
• a recording appears with “0 seconds” and cannot be opened

To help ensure successful transmission, we recommend for the time being:

• sending recordings only with a stable Wi-Fi or mobile...